Terms of Service

By accessing or using the AI AQM platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. If you do not agree to these Terms, you must not access or use the Service.

AI AQM is an AI-powered compliance call auditing platform designed for Australian financial services organisations. The Service allows users to upload call recordings, which are then analysed by AI agents against applicable compliance regulations and internal policies. The Service is hosted on Microsoft Azure Australia East (Sydney). All data is stored and processed within Australian jurisdiction and does not leave Australia at any time. AI AQM offers a Free tier, which includes one (1) recording, one (1) transcript, one (1) compliance plan, one (1) agent, and access to system agents only. The Enterprise tier provides unlimited recordings, transcripts, plans, and agents, along with custom agent creation, automated run scheduling, webhook integrations, single sign-on (SSO), and a service level agreement (SLA). Tier availability, features, and limits are subject to change at our discretion.

To use the Service, you must create an account and provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify AI AQM immediately of any unauthorised use of your account or any other breach of security. AI AQM will not be liable for any loss arising from your failure to safeguard your account credentials. You must be at least 18 years of age to create an account and use the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not: (a) Upload, transmit, or store any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable. (b) Attempt to gain unauthorised access to the Service, other user accounts, or any related systems or networks. (c) Use the Service to process recordings for which you do not have the legal right or requisite consent to analyse. (d) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service. (e) Use the Service in any manner that could disable, overburden, damage, or impair its functionality, or interfere with any other party's use of the Service. (f) Resell, sublicense, or redistribute access to the Service without prior written consent from AI AQM. You are solely responsible for ensuring that all recordings uploaded to the platform were obtained in compliance with applicable laws, including the Telecommunications (Interception and Access) Act 1979 (Cth) and relevant state and territory surveillance and listening device legislation.

All right, title, and interest in and to the Service, including but not limited to its software, algorithms, models, user interface, documentation, and branding, are and shall remain the exclusive property of Ziplo AI Pty Ltd. You retain ownership of all recordings, transcripts, and other content you upload to the Service ("User Content"). By uploading User Content, you grant AI AQM a limited, non-exclusive licence to process such content solely for the purpose of providing the Service to you. AI AQM does not claim ownership of your User Content. Upon termination of your account, AI AQM will delete your User Content in accordance with its data retention policy, subject to any legal obligations requiring longer retention.

The Service uses artificial intelligence to audit call recordings against compliance regulations. AI-generated audit results, reports, assessments, and recommendations are provided for informational purposes only and do not constitute legal, financial, or professional compliance advice. AI AQM does not guarantee that the Service will identify every compliance breach or that its outputs will be error-free. The results generated by the platform should be reviewed by qualified compliance professionals and should not be relied upon as a sole basis for regulatory decisions. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. You acknowledge that no AI system is infallible. AI AQM expressly disclaims any liability arising from reliance on AI-generated outputs without independent human review.

To the maximum extent permitted by applicable law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), Ziplo AI Pty Ltd, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service. In no event shall AI AQM's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of: (a) the total fees paid by you to AI AQM in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred Australian dollars (AUD $100). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

You may terminate your account at any time by contacting us at hello@aiaqm.com or through the account settings within the Service. AI AQM may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, if we reasonably believe that you have violated these Terms or if continued provision of the Service to you is no longer commercially viable. Upon termination, your right to use the Service will cease immediately. AI AQM may delete your User Content within thirty (30) days of termination, unless otherwise required by law. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, disclaimers, limitation of liability, and governing law.

These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia, and any courts competent to hear appeals therefrom, in respect of any proceedings arising out of or in connection with these Terms or the Service.

AI AQM reserves the right to modify or replace these Terms at any time. If we make material changes, we will provide notice through the Service or by sending an email to the address associated with your account at least fourteen (14) days before the changes take effect. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

If you have any questions about these Terms, please contact us: Ziplo AI Pty Ltd Sydney, New South Wales, Australia Email: hello@aiaqm.com